Frequently Asked Questions

Quantitative Polymerase Chain Reaction (qPCR) is a molecular diagnostic technique that amplifies and detects viral DNA or RNA. It's the gold standard for plant virus detection because it's highly sensitive, specific, and can detect viruses before symptoms appear.

Cannabis and hemp testing takes up to 8 working days from the day we receive the sample. All other crops take up to 10 working days. Should we encounter any delays, they will be communicated with you in advance.

Yes, we offer bulk and subscription testing options which are bespoke for each client. Contact us for more details.

Please follow the sample collection procedure provided with your testing kit. The procedure is different for each plant type, so it is important to follow the correct guide for your crop.

Keep samples cool where possible. They are designed to maintain weeks of shelf life at room temperature and months if cooled. Once you have taken the samples, please despatch them as soon as possible. Do not freeze anything. If you are in a particularly hot area, you may use insulated packaging for shipping.

We will contact you immediately if samples are either damaged or overfilled. In the case of damaged samples, we will request resampling. For overfilled samples, we will try to resolve the issue. If we are able to, we will continue with testing; if not, we will request additional samples.

We recommend testing at least 20% of your crop, though this varies by crop type. For individual plant certification, test each plant. Contact us for guidance specific to your situation.

Every report will be sent to you electronically via email or your preferred method. Our team is also available for post-diagnostic consultations via video call. We provide basic interpretation, and over time, as we build a general trend of your data, we can offer more data-driven analysis.

A positive result indicates that a virus or bacterial infection was detected in your sample. This doesn't always mean severe disease, as some pathogens have a higher impact than others. We provide recommendations to advise on further testing or alternative scenarios.

Yes, our report and the raw data we provide form part of the certified testing. Learn more about our compliance and certification services.

Contact us anytime. Post-diagnostic support is included with every test, and we're here to help you understand your results and take the right next steps.

Pricing is dependent on the crop type, the panel selected, and the volume of samples being submitted. Contact us for a quote.

Yes, we offer volume discounts. Please contact us for pricing.

We currently accept EFT and operate as a cash-on-delivery service provider. No results will be released without payment being completed.